Shipping Policy
At Nolita Atelier, we’re committed to delivering your order as quickly and carefully as possible. Below you’ll find everything you need to know about our shipping process, delivery times, returns, and order policies.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
During peak periods, holidays, or promotional events, processing times may be slightly extended. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
United States
| Method |
Time |
Cost |
| Standard Shipping |
3–6 Business Days |
Free on orders over $60 |
| Standard Shipping |
3–6 Business Days |
$5.95 (orders under $60) |
Canada
| Method |
Time |
Cost |
| Standard Shipping |
3–7 Business Days |
Free on orders over $60 |
| Standard Shipping |
3–7 Business Days |
$9.95 (orders under $60) |
United Kingdom
| Method |
Time |
Cost |
| Standard Shipping |
4–7 Business Days |
Free on orders over $60 |
| Standard Shipping |
4–7 Business Days |
$9.95 (orders under $60) |
Europe
| Method |
Time |
Cost |
| Standard Shipping |
4–7 Business Days |
Free on orders over $60 |
| Standard Shipping |
4–7 Business Days |
$9.95 (orders under $60) |
Australia
| Method |
Time |
Cost |
| Standard Shipping |
5–10 Business Days |
Free on orders over $60 |
| Standard Shipping |
5–10 Business Days |
$11.95 (orders under $60) |
Please note that the delivery times listed above begin after your order has been processed.
While we make every effort to deliver orders within the estimated timeframes, delivery times are estimates only and may occasionally be affected by customs processing, carrier delays, severe weather, public holidays, or other unforeseen circumstances beyond our reasonable control.
International Orders
We proudly ship worldwide.
International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by your local customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
We recommend checking your country’s import regulations before placing an order to avoid any unexpected charges or delays.
Returns, Refunds & Exchanges
We accept returns within 14 days of delivery, provided the item is unworn, unused, and returned in its original condition with all original tags attached.
Once your return has been received and approved, your refund will be issued to your original payment method. Please note that return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible, preferably within 3 days of delivery, at support@nolitaatelier.com. Please include your order number along with clear photos of the item so we can assist you as quickly as possible.
Every case is reviewed individually, and we’ll always do our best to provide a fair and satisfactory resolution.
Changing Your Shipping Address
If you’ve entered an incorrect shipping address, please contact us immediately at support@nolitaatelier.com.
We can only update your shipping address if your order has not yet been processed or shipped.
Shipping Delays
Although we strive to process and deliver every order within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to, carrier disruptions, customs inspections, severe weather, technical issues, public holidays, strikes, or other unforeseen logistical events.
The delivery estimates provided on our website are intended as guidelines only and are not guaranteed. Where required by applicable law, your statutory consumer rights remain unaffected.
If a significant delay occurs, we’ll do our best to keep you informed.
Return to Sender
If an order is returned to our warehouse because it could not be delivered due to an incorrect or incomplete shipping address, failure to collect the parcel, refusal of delivery, or any other reason beyond our control, a store credit will be issued for the value of the returned merchandise, excluding any original shipping charges.
We recommend contacting the shipping carrier directly using your tracking number to determine why your shipment was returned. Returned shipments are commonly caused by incorrect address details or unsuccessful delivery attempts.
If you would like to receive your items again, you may place a new order using your store credit.
Lost, Stolen & Delayed Shipments
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
While Nolita Atelier carefully selects trusted shipping partners, we are not responsible for carrier-related delays, customs processing delays, or other shipping issues that occur after dispatch and are beyond our reasonable control.
If tracking information confirms that your order has been successfully delivered to the shipping address provided at checkout, Nolita Atelier cannot accept responsibility for packages that are subsequently lost or stolen after delivery.
Nothing in this Shipping Policy limits or excludes any statutory consumer rights that may apply under applicable law.
If you experience any shipping issues, our Customer Care team will gladly assist you in communicating with the shipping carrier and help where reasonably possible to locate your shipment.
Order Cancellations
Orders may be cancelled within 24 hours of being placed.
Please note that some orders may enter processing before the 24-hour cancellation period has expired. Once an order has been processed or shipped, cancellation can no longer be guaranteed.
If your order has already been dispatched, it may still be returned after delivery in accordance with our Return Policy.
To request a cancellation, please contact us as soon as possible at support@nolitaatelier.com.
Sustainable Packaging
At Nolita Atelier, we’re committed to reducing our environmental impact wherever possible. Whenever available, we use recycled and recyclable packaging materials to help minimize waste while ensuring your order arrives beautifully presented.
Questions?
If you have any questions regarding your order, shipping, or returns, our Customer Care team is always happy to help.
Email: support@nolitaatelier.com
